You may demand a full or partial refund in the following cases:
When you repeatedly encounter an error that prevents you from using our software properly, and if we are not able to correct the error within 30 days.
Refund is only given in this case you provided the requested detailed information about the issue, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc.
When you were mistakenly double charged.
When you can’t activate the subscription on your computer due to the technical reasons.
We reserve the right to decline refund requests in the following cases:
Qoob Stories doesn’t require mandatory subscription purchase for proper use. Free version of the applications allows an access to all major functionality, limiting only the number of search results and the amount of in-app daily actions. By getting to one of Qoob Stories Premium versions you express your satisfaction with the functionality and an inclination to take the free version limits off.
Qoob Stories subscription can be cancelled anytime up until the day of the next scheduled payment. Each payment is taken in advance for a month of advanced application use, the payment day is the first day of the subscription month. In case you cancel the subscription after or on the payment date for the next month, the funds for that month won’t be returned.
When the complaint is based on the lack of the features we never stated Qoob Stories provides.
When the application does not work properly due to force majeure circumstances, such as major Instagram or YouTube changes we cannot control or immediately adapt to.
If you disagree with our refund policy, you can contact your bank and initiate a chargeback.
Once the refund or chargeback is processed, you will not able to use the subscription key for activation.
